GENERAL

What’s the best way to contact you?
Send us a note through our Contact Us page.

Do you sell gift cards?
We do!  Please visit our Gift Card page to select a gift card amount that's right for you.  Please note that all gift cards are final sale and non-refundable.

What is your Privacy Policy?
Please visit our Privacy Policy page for more information.

ORDERING

Will my credit card be charged immediately?
Yes. Your credit card will be charged when you place your order. Upon completion of checkout, you will receive an order confirmation email confirming that your order has been received. We will send you another email to notify you once your order ships.

Why should I create an account?
Creating an account offers you faster checkout since you will not have to re-enter your shipping and billing information. When you place an order, that information will be filled in automatically to your default addresses. Additionally, all your previous purchases will be saved and viewable in one place. Visit our account page to create an account now.

I tried to login to me account, but it's not working.  What should I do?
We're really excited to have unveiled a new site design in June 2020.  Unfortunately, this does mean that if you had an account set up prior to this, it's no longer available.  Please sign up again and save your information.  We apologize for any inconvenience, but hope you enjoy all the other new features now available!

How do I change or cancel an order?
Because our system is designed to process orders very quickly, it is not always possible to make any changes or cancel an order after it has been placed.  Please contact us to see if we can make a change to your order. Otherwise remember that we offer free returns!  Please contact returns@affordableluxurygroup.com for a return label once you have received your order if you wish to return it.

What are my payment options?
We accept Visa, Mastercard, American Express, Apple Pay, and PayPal. Prices for all of our items are listed in US Dollars, whether you're logging in from the US, Canada, or any other country.

How do I use a promo code?
Simply enter your offer code in the text box marked “Promo Code” on the billing page during the checkout process. When an offer code is accepted, it will be displayed in the order summary. Please Note: Promo Codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per order. 

SHIPPING

What are your shipping fees?
We offer free FedEx Ground Shipping for all U.S.A. orders. For 2-Day, Overnight, or International service, please review the rates at checkout.

When will my order ship?
Please allow 24-48 hours processing time for all ground orders. You must place your order before 11:30am (EST) for same day shipping, otherwise it will be processed the following business day. International shipping times vary but generally should be expected in 5-10 business days.

How do I know that my order has been shipped?  How do I track my order?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

My USPS tracking number shows delivered, but I don't have it yet.  What should I do?
Due to the USPS using multiple carriers, at times packages show delivered 48 hours before arrival.  Please wait 48 hours, and if your package has still not been delivered please contact us.

What countries do you ship to?
We currently ship internationally to Canada for a $45 flat rate for shipping.  Duties and Taxes will be collectable upon delivery. For all other countries, please review rates and availability at checkout.

Do you ship to PO boxes?
FedEx does not offer service to P.O. boxes. Orders shipping to P.O. boxes will be delayed until we are able to contact you for a business or residential address. 

RETURNS

What is your Return Policy?
We’re sorry your purchase didn’t work out!  But don’t worry, we offer free returns for all new and unused products purchased from HouseOfWant.nyc and shipped within the US.  Please contact returns@affordableluxurygroup.com for a return label.

How should I ship my return?
Securely repack the product(s) in the original packaging and include any accessories. Apply the pre-paid return label and drop the package off at your nearest USPS location.

When will my credit card be refunded?
Please allow up to 5 business days from the time we received your return to process the refund. And allow up to 10 business days for your financial institution to refund your account. Credit will be refunded back to your account in the same form which it was received.

Can't find the answer you are looking for? Submit an online inquiry on our Contact Us page.