PRODUCT CARE AND WARRANTY

 

Each HOUSE OF WANT piece of #armcandy is made from luxurious, high quality PETA approved vegan leather, intended to last through all of your fashionable ventures. The subtle shade and texture variations that may occur either in the vegan leather and/ or the resin chains used in certain designs is what makes each piece truly distinctive, showcasing the #uniquelyyou quality of the material. 

We recommend that you use a mildly damp cloth to spot treat your items as needed. Then gently wipe the item with a clean, dry cloth and allow to dry for at least 24 hours. For best results, repeat regularly and timely as spots arise.

We know that through any journey, there are bound to be a few less than fabulous moments. Within the first 6 months of purchase, if you have an issue with your bag’s construction or believe there are any manufacturing defects, we will replace it if available or offer you the value you paid in the form of a gift card to our site – no matter where you purchased your HOUSE OF WANT bag. Simply snap a few photos of the trouble spots and email support@houseofwant.nyc. Our Customer Service team will take it from there. Rest assured that when you buy a HOUSE OF WANT product, we’ve got you!

Examples of qualifying manufacturing defects include problems with zipper construction or hardware malfunction. Our Warranty does not cover normal wear and tear, neglect, lost or misplaced items or accidents. Unfortunately, we cannot cover any international purchases under this Warranty. We do not offer cleaning, re-dying, refurbishing, or repair services. For further help on this front, we recommend you take your item to a handbag or footwear repair specialist.

Our hope with each bag we design, you enjoy & find countless ways to elevate your head-to-toe look for years to come!